Claudine Cherfan

About Claudine Cherfan

Claudine Cherfan est Vice-Présidente Europe du Sud de Genesys. Diplômée de l’ESCP-EAP, elle a débuté sa carrière professionnelle en 1993 chez Business Objects, éditeur de logiciels d’informatique décisionnelle au marketing puis aux ventes. Claudine Cherfan a ensuite rejoint Genesys en 2000 et y a occupé des fonctions de ventes puis de Country Manager France avant de reprendre la direction de la région Europe du Sud en 2012.

About Nick Gerostathos

Nick Gerostathos is the Interim Chief Financial Officer and CAO at Genesys. He is responsible for the global finance, field operations and tax organizations. Nick has over 24 years of financial and operational experience working with high growth public and private companies. Nick joined Genesys in 2013 as our chief accounting officer. Prior to Genesys, Nick served as VP Finance and Treasury Officer of a venture-capital backed start-up specializing in wind O&M technology, where he played an integral role of the company's financial and operational growth. Previously, he served in various senior accounting and finance roles in large-multinational organizations including Revlon, MasterCard and Anheuser-Busch. He began his career with PwC where he developed deep knowledge in SEC, US GAAP and technical accounting expertise and counseled large public multinationals on U.S. public exchange registrations. Nick holds a bachelor’s degree in accounting from Bryant University and is a certified public accountant.

About Lucy Norris

Lucy Norris is executive vice president, global leader of customer success responsible for end-to-end customer and partner enablement and support -- from strategy to execution incorporating revenue, delivery, and profitability. She is responsible for customer implementations, education and ongoing support of Genesys products and solutions in the cloud and on premises. This remit includes Genesys Care, the Genesys customer care program; Professional Services focused on customer realization of Genesys-based business outcomes; Genesys University focused on customer and partner enablement; and Customer Success Managers who represent the voice-of-customer — all of which are designed to drive customer loyalty evidenced by customer retention and expansion. Lucy joined Genesys in 2012 to create a global support and maintenance program and led the launch of Genesys Care and the transformation of the Genesys Customer Care organization to a global 24X7 center of excellence. Prior to Genesys, she served as senior vice president of global customer care at Global 360, a Texas-based leader in business process management software, acquired by Open Text. She has served as vice president of product management, customer care and commercialization at Eastman Software, Inc., a subsidiary of the Eastman Kodak Company.

Merijn te Booij

About Merijn te Booij

Merijn te Booij est Vice-président exécutif de la stratégie produits et solutions chez Genesys. Il est responsable de la gestion du cycle de vie des produits, de la stratégie, de l’analyse du marché et du lancement des solutions. Merijn a rejoint Genesys en 2000 en tant que conseiller ventes pour la région EMEA. Avant son poste actuel, il a notamment occupé les fonctions de Vice-Président des services professionnels.

Claudine Cherfan

About Claudine Cherfan

Claudine Cherfan est Vice-Présidente Europe du Sud de Genesys. Diplômée de l’ESCP-EAP, elle a débuté sa carrière professionnelle en 1993 chez Business Objects, éditeur de logiciels d’informatique décisionnelle au marketing puis aux ventes. Claudine Cherfan a ensuite rejoint Genesys en 2000 et y a occupé des fonctions de ventes puis de Country Manager France avant de reprendre la direction de la région Europe du Sud en 2012.